Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services - Slide 4

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Are you looking to outsource a commodity or an ambitious new undertaking? Research shows that the most successful offshore IT projects are “black box” type initiatives that are highly defined, well-documented and require little back and forth communication. If you are able to turn over the requirements and stay mostly hands-off, then offshore ITO may be the right choice. Projects that are loosely defined and not well documented, require innovation, or need a broad understanding of your organization will challenge the benefits of offshoring. In fact, a strong onshore ITO provider will better meet your needs if you’re undertaking an ambitious IT project that requires high collaboration and creativity.

In this slideshow, Fairway Technologies outlines 10 best practices to assist in selecting an information technology outsourcing (ITO) provider. Their analysis is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience.

An original survey of U.S.-based technology professionals conducted by Fairway Technologies revealed that smaller companies are more likely to use only onshore ITO providers and larger firms are more likely to enlist a blend of service providers, including more offshore than smaller firms. The survey also revealed that the top three ITO needs were custom software development, analytics/business intelligence and systems integration. Research shows the largest volume of offshore ITO business is serviced from India, with China and Russia far behind in second and third places.

Controlling and reducing costs are primary drivers of outsourcing technology services. Savings are realized by not only lowering overhead and infrastructure expenses, but also capitalizing on specialized expertise to speed time to market and avoid project delays. Before deciding whether to hire an onshore, nearshore or offshore ITO provider, decision makers should first consider the benefits and risks of each model and how those map to their business requirements.

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