Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services - Slide 2

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Think long term and keep your objectives at the forefront. Is your primary goal to lower costs, speed time to market, improve quality, supplement in-house resources, or something else? A good outsourcing strategy is not built entirely from a cost savings perspective.

If you pursue offshore ITO because you want to lower costs, be aware that savings may be less than projected or may take years to materialize. If getting to market quickly is most important, selecting the right ITO provider the first time is key to securing your first-mover advantage. If quality is a priority, no country can compete with the skills offered in the U.S. And if you are seeking a true partner to complement your in-house assets, onshore ITO providers offer increased communication, which reaps savings in many ways — shorter project duration, stronger cross-functional team integration, smaller team size and greater efficiency, to name a few.

In this slideshow, Fairway Technologies outlines 10 best practices to assist in selecting an information technology outsourcing (ITO) provider. Their analysis is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience.

An original survey of U.S.-based technology professionals conducted by Fairway Technologies revealed that smaller companies are more likely to use only onshore ITO providers and larger firms are more likely to enlist a blend of service providers, including more offshore than smaller firms. The survey also revealed that the top three ITO needs were custom software development, analytics/business intelligence and systems integration. Research shows the largest volume of offshore ITO business is serviced from India, with China and Russia far behind in second and third places.

Controlling and reducing costs are primary drivers of outsourcing technology services. Savings are realized by not only lowering overhead and infrastructure expenses, but also capitalizing on specialized expertise to speed time to market and avoid project delays. Before deciding whether to hire an onshore, nearshore or offshore ITO provider, decision makers should first consider the benefits and risks of each model and how those map to their business requirements.

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