Top Outsourcing Trends for Q2 2010 - Slide 5

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Argentina and Colombia experienced an increase in market activity in Q2-2010, with both countries offering large labor pools and low cost structures compared to the rest of Latin America. While English language skills are the biggest concern, both countries are implementing programs that help address this gap.

Colombia in particular, has witnessed new activity with leading global suppliers such as Convergys and Teleperformance expanding their presence.

India has long been a dominant outsourcing destination and that hasn’t changed, based on recent research from the Everest Group, which tracks the relative maturity of different global services destinations. Latin America and Africa saw increases in outsourcing activity in 2010’s second quarter, while activity in Eastern Europe slowed.

Click through for further insights based on Everest’s heatmaps, which look at the number of captive delivery centers and third-party delivery centers established across the globe. The heatmaps are published in Everest’s quarterly Market Vista reports, which include additional data about outsourcing activity.

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