Top Outsourcing Trends for Q2 2010 - Slide 2

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Q2-2010 saw higher activity with the establishment of 32 new delivery centers, compared to 30 in Q2-2009. Relative to the quarterly average for 2009, Q2-2010 was at an identical level in terms of the total number of new delivery centers set up and in terms of distribution across geographies.

The Market Activity Heatmap witnessed a significant change with China being elevated to the category of “Mature location.” With this change, China, India and Philippines are the only three countries that are part of this category.

India has long been a dominant outsourcing destination and that hasn’t changed, based on recent research from the Everest Group, which tracks the relative maturity of different global services destinations. Latin America and Africa saw increases in outsourcing activity in 2010’s second quarter, while activity in Eastern Europe slowed.

Click through for further insights based on Everest’s heatmaps, which look at the number of captive delivery centers and third-party delivery centers established across the globe. The heatmaps are published in Everest’s quarterly Market Vista reports, which include additional data about outsourcing activity.

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