According to Charles Araujo, president and managing consultant of CastlePointe, your IT organization has a problem, and you don't even know it.
He explains that you're collecting data and probably think that you have everything you need. But you likely have trouble connecting that data with any action that had a meaningful and measurable impact on the results your organization delivers. That's because what you have is data. But what you really need is information that enables action.
The primary focus of any IT service management or IT transformation effort is to improve service delivery and operational efficiency in order to deliver the appropriate level of service in the most cost-effective manner possible. To do that, you must be able to measure your performance in a way that enables you to monitor your effectiveness and take the corrective actions necessary to move you toward your goal.
The problem is that most IT organizations collect reams of technical data, but have trouble converting that data into meaningful, results-driven action. The primary flaw is in the data itself. In most cases, how it's collected and reported makes it almost impossible to take action.
In this slideshow, Araujo highlights the benefits of building an IT Metrics Correlation Model to gain the full value of the data being collected.
Seven Video Resume Tips for Job Seekers Tips for job seekers looking to add a video component to their job search.
10 Top Google Apps for Project Management 10 of the highest-rated apps for project management from the Google Apps Marketplace.
Top Five Rules for E-mail Etiquette Follow these simple rules to help you avoid looking like an amateur in the world of e-business communication.
While we might like to think of bullying as a kids' problem, these attitudes and behaviors can linger into adulthood and poison the workplace. ... More >>
Here are five key business areas in which service management can help streamline the infrastructure and process challenges of M&As. ... More >>
While third-party vendors can provide great opportunities for a company, they can also pose great risks if not properly managed. ... More >>