According to Charles Araujo, president and managing consultant of CastlePointe, your IT organization has a problem, and you don't even know it.
He explains that you're collecting data and probably think that you have everything you need. But you likely have trouble connecting that data with any action that had a meaningful and measurable impact on the results your organization delivers. That's because what you have is data. But what you really need is information that enables action.
The primary focus of any IT service management or IT transformation effort is to improve service delivery and operational efficiency in order to deliver the appropriate level of service in the most cost-effective manner possible. To do that, you must be able to measure your performance in a way that enables you to monitor your effectiveness and take the corrective actions necessary to move you toward your goal.
The problem is that most IT organizations collect reams of technical data, but have trouble converting that data into meaningful, results-driven action. The primary flaw is in the data itself. In most cases, how it's collected and reported makes it almost impossible to take action.
In this slideshow, Araujo highlights the benefits of building an IT Metrics Correlation Model to gain the full value of the data being collected.
Eight common behaviors that team leaders should look for and address before they escalate into big organizational failures - lost contracts, missed deadlines, budget overruns, and the loss of key team members. ... More >>
While organizations may have some or even all of the dots, to have a fully functioning ITSM strategy, the CIO has to connect them together in a meaningful way. ... More >>
With summer officially in full force, it’s not always easy to disconnect from the office, especially if you’re running the IT department. Here are tips that can help provide peace of mind while you're away. ... More >>