Six Guidelines for Resolving Intergenerational Conflict - Slide 5

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You can't change people's life experience. But you can work with the set of workplace attitudes and expectations that come from it. So, for instance, if you have a knowledgeable Boomer who is frustrated by a Gen Yer's lack of experience coupled with his sense of entitlement, turn the Boomer into a mentor. Or you may have a Gen Xer who is slacking off and phoning it in. Instead of punishing him, give him a challenging assignment, the fulfillment of which is linked to a tangible reward.

For the first time in history, five generations are working side by side: the Traditional Generation (born pre-1945), Baby Boomers (born 1946-1964), Generation X (born 1965-1980), Generation Y (1981-1995) and the Linkster Generation (born after 1995).

Each generation has been influenced by the historical events, social trends and cultural phenomena of their time, leading to some distinctly different expectations and perceptions about what their working environment will provide and how they should behave as employees.

Not surprisingly, these differences sometimes lead to intergenerational conflicts at work. How can managers help resolve them?

Try these six tips from Larry and Meagan Johnson of Johnson Training Group  (johnsontraininggroup.com), a father-daughter team of experts on managing multigenerational workplaces, and coauthors of "Generations, Inc. – From Boomers to Linksters: Managing the Friction Between Generations at Work" (Amacom, 2010).


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