Robert Ryan and Tim Raducha-Grace's "The Business of IT: How to Improve Service and Lower Costs" provides IT and business executives with methods to achieve greater businessdiscipline throughout IT, collaborate more effectively, sharpen focus on thecustomer and drive greater value from IT investment. The book focuses on specific areas of business practices for improving IT service management:managing service cost managing service value, measuring IT performance andimproving customer alignment. Read the excerpt.
IT Business Edge's Knowledge Network contains a robust selection of book excerpts designed to help lighten the management load for IT managers and decision-makers. From project and portfolio management, to IT department management, to measuring and managing performance, our high-quality excerpts, provided by leading authors on the subjects, target critical management issues. Get—or build on—your "IT savvy" by leveraging the resources IT Business Edge and the Knowledge Network offer.