Business Leaders Demand More Visibility from IT - Slide 6

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Most Important Business-Related Performance Information

Executives are starved for real customer satisfaction data.

One of the fundamental tenets of IT is that investing in it helps the business run better. But as business processes have become more complex in the age of the Web, it turns out that business executives say they have less visibility than ever before.

In a survey of 474 business and IT leaders conducted by International Data Corp. (IDC) on behalf of Compuware, only 31 percent said their IT organizations were well equipped to help business leaders understand the impact, risks and opportunities associated with conducting business on the Internet.

Be sure to read our Mike Vizard's post on this research over at his blog.

And perhaps most challenging of all, business leaders want end-to-end visibility into business processes in real time. That’s a tall order for most IT organizations as business processes now span any number of applications, databases and systems, many of which are no longer under the direct control of IT as public cloud computing continues to gain traction.

The challenge that IT needs to step up to meet is that not only do business executives want to know what’s going on, they want meaningful reports. Right now, so many of them are inundated with reports that might as well be full of gibberish. They can’t really discern what is happening because each report only provides a portion of the information they need. And even then, chances are that the information is already out of date.

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

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