Companies will increasingly make use of advanced management practices, tools and technologies-such as ORM and cloud computing-to provide improved value and operational flexibility and performance.
'Cloud computing platforms will change the way outsourced services are sold, purchased and delivered, resulting in greater flexibility in the delivery of services and helping both clients and providers further optimize outsourcing business value delivered through their outsourcing relationships,' Shocklee said.
Companies will return to using outsourcing to recapture innovation and provide flexibility in 2010 versus simply saving money, but global economic uncertainty will continue to impact the industry, according to year-end predictions by the International Association of Outsourcing Professionals (IAOP).
“Coming off a year of tremendous pressure, the outsourcing industry is expected to enter the next decade with positive signs of rebounding,” said IAOP Chairman Michael Corbett. “As companies recover from these tough economic times, outsourcing will enable them to emerge as leaders in the new global economy.”
Here are the top 10 trends to watch for in 2010 from IAOP with insights from top industry leaders.