As new destinations emerge, the competition among outsourcing providers will intensify, leading parts of the world-particularly the BRIC nations-to differentiate themselves through professional certification, such as the COP designation, and training and education programs.
'Increased competition from emerging market providers also will drive a focus on services differentiation, bundling of services and greater intimacy with customers through outsourcing relationship management (ORM),' said Matt Shocklee, COP, president and CEO of Global Sourcing Optimization Services and IAOP U.S. Ambassador.
Companies will return to using outsourcing to recapture innovation and provide flexibility in 2010 versus simply saving money, but global economic uncertainty will continue to impact the industry, according to year-end predictions by the International Association of Outsourcing Professionals (IAOP).
“Coming off a year of tremendous pressure, the outsourcing industry is expected to enter the next decade with positive signs of rebounding,” said IAOP Chairman Michael Corbett. “As companies recover from these tough economic times, outsourcing will enable them to emerge as leaders in the new global economy.”
Here are the top 10 trends to watch for in 2010 from IAOP with insights from top industry leaders.