Outsourcing practices will continue to be impacted by increased environmental awareness and social responsibility. The industry will be called on to step up its role as a leader in corporate social responsibility globally.
'Companies will need to develop new innovative technologies to deliver the sustainable products that consumers want and also look more broadly at the impact of their outsourcing actions on a global basis,' said Julia Santos, COP,director worldwide strategic outsourcing, Johnson & Johnson Group of Consumer Companies, and chair of IAOP's Global Human Capital Chapter.
Companies will return to using outsourcing to recapture innovation and provide flexibility in 2010 versus simply saving money, but global economic uncertainty will continue to impact the industry, according to year-end predictions by the International Association of Outsourcing Professionals (IAOP).
“Coming off a year of tremendous pressure, the outsourcing industry is expected to enter the next decade with positive signs of rebounding,” said IAOP Chairman Michael Corbett. “As companies recover from these tough economic times, outsourcing will enable them to emerge as leaders in the new global economy.”
Here are the top 10 trends to watch for in 2010 from IAOP with insights from top industry leaders.