How Brings Success to the Cloud - Slide 9

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Downsides of

Downsides of


It doesn't happen often, but occasionally will suffer a brief outage. When a large provider like goes down, thousands of call center and customer service representatives see their productivity come to a grinding halt. is also known to be a little shy when it comes to SLAs. As reliance on cloud and SaaS providers increase, so does the need for reliable and enforceable SLAs.

Next, an online software as a service (SaaS) company distributing business software, is best known for its Customer Relationship Management (CRM) products. The company, which has its services translated into 16 different languages and currently has 72,500 customers and over 2.1 million subscribers, found itself well positioned in the face of the recent global economic downturn. The company saw its profits nearly double in Q3 2009 and leveraged its gains to become a major player in the SaaS market as the sector experienced a wave of consolidation.

As companies have increasingly turned to, they have found a number of successful methods for integrating with the company's platform as well as leveraging other products like Chatter and Visual Process Manager.

Related Topics : Business Intelligence Vendors, Data Quality, Data Warehousing, Key Performance Indicators, Knowledge Management

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