VoIP is certainly a cost-effective and flexible phone system for any business, but as previously discussed, it helps to have an expert assess if your business can really benefit from a VoIP system. In certain cases where calling from your VoIP phone to a non-VoIP line can cost you, it might make sense to keep some copper lines. It's not all or nothing. Getting a VoIP system doesn't need to replace your analog lines. In fact, VoIP can be used to supplement your analog lines and pave the way for you to set up your own least-cost routing (LCR). LCR is a concept that's generally associated with VoIP phone service providers and refers to the way they send your phone calls through a route that costs the service provider the least, so that it maximizes its profit. You can do something similar with a PBX if you have a mix of traditional and VoIP lines at your disposal.
You’ve probably heard that voice over Internet Protocol (VoIP) technology cuts telecommunications costs and improves productivity, among other benefits. It also provides useful features and capabilities that conventional phone technology can't offer. Yet with all the information out there about the benefits of VoIP, it may be hard to know what you don’t know.
Tristan Barnum, product marketing director for Digium Switchvox, highlighted the top five things you might not be aware of, but should know when it comes to VoIP, in a guest opinion we published over on our Unified Communications Edge site. Barnum also offers some expert tips for making any telephony system investment.
We've taken her advice and boiled it down to this slideshow. There's lots of good info here.
Regardless of the pace at which businesses adopt the IoT, ITSM will have to evolve to deal with IoT-driven changes such as more connected nodes, data points and automation, all of which add complexity. ... More >>