A common misconception about VoIP calls is that they sound bad. On the contrary, since VoIP is digital, it should actually provide a higher quality of sound than analog phones. In fact, VoIP quality continues to improve with companies like Polycom introducing 'HD Voice' that creates a CD-quality sound. The interference you may be hearing during a VoIP call is actually a function of the network the call is on. VoIP Quality of Service (QoS) depends on several different factors, most importantly the strength of your broadband connection. Before deploying a VoIP system, have your reseller conduct a network assessment to verify that you can support optimal VoIP calls.
You’ve probably heard that voice over Internet Protocol (VoIP) technology cuts telecommunications costs and improves productivity, among other benefits. It also provides useful features and capabilities that conventional phone technology can't offer. Yet with all the information out there about the benefits of VoIP, it may be hard to know what you don’t know.
Tristan Barnum, product marketing director for Digium Switchvox, highlighted the top five things you might not be aware of, but should know when it comes to VoIP, in a guest opinion we published over on our Unified Communications Edge site. Barnum also offers some expert tips for making any telephony system investment.
We've taken her advice and boiled it down to this slideshow. There's lots of good info here.
Regardless of the pace at which businesses adopt the IoT, ITSM will have to evolve to deal with IoT-driven changes such as more connected nodes, data points and automation, all of which add complexity. ... More >>