Organizations cannot assume vendors will be there to support them or that customers will empathize with the situation. Business continuity plans should prepare an organization to get through a disaster on its own and without losing customers. To achieve these objectives, it is critical your organization be customer focused, communicate to all constituents, and have employees know their roles and responsibilities even if they are not part of the 'recovery' team.
Without a business continuity program in place, even a minor disruption to systems, facilities or other key resources can potentially halt operations, impact customers or harm the financials of an organization. We've compiled this slideshow of five helpful tips from SunGard Availability Services to help you think through your business continuity planning at the highest level.
“It is essential for organizations to understand how an unplanned outage would impact their business and know the steps they need to take to respond effectively,” said William Hughes, director, Consulting Services BC/DR practice, Center of Excellence, at SunGard Availability Services. “You have to take a holistic view of not only threats to availability but also threats to your business continuity program’s continued viability.”
“A business continuity program should be built around realistic situations and assumptions, and incorporate preventive and reactive measures. It also should have a built-in means to drive continual improvement and focus beyond just continuity planning – also addressing organizational awareness and preparedness. Some organizations, unfortunately, may have misplaced confidence in their preparedness which could lead to weaknesses being exposed at the worst possible time – during a business outage or disaster,” said Hughes.
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