Seven Ways "As a Service" Can Benefit You

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IT Service Desk as a Service: Certain IT functions contribute to the competitive advantage of an organization, but running a service desk is not usually one of them. If outsourcing an IT service desk can cut costs and increase the level of service to end users without sacrificing quality or impacting competitive advantage, it’s clearly something that IT pros should examine for their organization.

Industry experts at Logicalis US, an international IT solutions and managed services provider, have identified a shift in the way enterprise organizations are embracing technology. While enterprise data center effectiveness was once defined by the technology it employed, today the way an organization accesses and consumes those technologies provides the most significant impact on business and revenue models. As organizations change the way they access and consume technology, they have become more flexible and responsive to their industries and customers. As a result, the business value of technology has become the driver for business change much more so than any individual technology itself.

“It’s not the technology alone that transforms a business,” says Vince DeLuca, CEO, Logicalis US. “It’s the way the business accesses and uses that technology that is transformative.”

This becomes crystal clear when IT pros examine the IT transformation journey and its impact on their organizations. Every enterprise IT department can identify itself in one of the six phases of the IT transformation journey, and they are all leading to the place where organizations consume technology in a way that provides the most business value for the company. Some refer to this as “the subscription economy,” which makes the concept more palatable since most people are accustomed to the idea of subscription-based services on a consumer level. The news is that it’s now beginning to be talked about in earnest among enterprise CIOs – and CEOs/CFOs all agree, it’s the way businesses must look at technology going forward.

One example: What corporate America calls “the cloud” today is fundamentally business-model based, while using enhanced technology at its core. For businesses to most effectively harness the power of the cloud, they must change their thinking from the purchase economy to the subscription economy to be able to truly focus IT resources on how to build, expand and strengthen the business, rather than how to obtain, manage and pay for technology.

This naturally leads savvy CIOs and IT pros to examine the “as-a-service” model. Outsourcing certain aspects of the IT department’s function by purchasing those functions “as a service” can offload repetitive tasks, reduce capital expenditures and increase the time they have to focus on more strategic work. The key is determining which “as-a-service” functions will be of most benefit to the organization. To help, Logicalis has put together a list of seven ways “as a service” can benefit CIOs.


Related Topics : IBM Looks to Redefine Industry Standard Servers, APC, Brocade, Citrix Systems, Data Center

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