Readiness Checklist to Prevent a 'Cyber Monday' Disaster

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Retailers should also have a communications plan in place that lets everyone in their ecosystem (employees, tax partners, payment partners, etc.) know what is happening, how and when it is happening, what their role is and what their next steps should be in the event of a service interruption. As the billing platform is tightly integrated with so many other critical business applications, it is imperative that any changes to the system be transparent to your customers – they should not experience any errors or delays when their transactions are processed. Without these preventative steps in place, you will have frustrated (and unhappy) customers, who are unlikely to return.

As you know, there is always a surge in spending (and Web traffic) for retailers during the weeks leading up to the holidays. “Black Friday” and “Cyber Monday” draw out massive numbers of consumers for pre-holiday sales. And these purchasing spikes can seriously harm a business if its billing infrastructure isn’t able to handle this considerable increase in transaction volume.

As businesses are moving to the cloud for their system infrastructure, and consumers are increasingly purchasing items online, it’s that much more important for companies to make sure they have a billing platform that will support additional workloads without impacting their system uptime. So, how to prepare for these popular peaks?

Aria Systems, a cloud billing/subscription management platform provider, offers the following checklist for businesses to ensure that their cloud-based billing system is adequately prepared for the upcoming holiday season.

 

Related Topics : NetSuite, Acer, Amazon, e-Commerce, eBay

 
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