Preventing Shadow IT: Tips for Designing Better Enterprise Apps

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Design for the Device

Re-imagine and develop UX for different device types natively against going for lowest common denominator approach.

One size does not fit all. Design great and unique user experiences for each type of platform: Android, iOS, tablets, phablets, desktops, laptops and more. Creating one design and pushing it via different devices confuses users and could eventually drive them away. Apps should add specific UX innovation to make complex tasks easier, by overcoming the constraints of the device (small form factor) and leveraging its strengths (easy swipe/gesture/touch-based navigation). Customize these experiences and recognize user needs when using each type of device.

Enterprise software has traditionally been focused on IT management and controls – not user experience. Usually they are heavy on features but light on any visual appeal. Thankfully, this is changing. Inspired by Apple and others in consumer electronics, enterprise vendors are putting more emphasis on design in their software – both via desktop/laptop and mobile devices.

For EMC Syncplicity, design is a security issue. If users are dissatisfied with their UX, they often will migrate to less secure "shadow IT" service, which puts an entire company at risk of security incidents.

Here are five key tips in designing intuitive, delightful apps that still meet the rigorous criteria of enterprise IT departments.

 

Related Topics : In Their Own Words: The Four Dark Horses for the Third Major Mobile OS Speak, HTC, Mobile Search, 3G, Location-Based Services

 
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