Preventing Shadow IT: Tips for Designing Better Enterprise Apps

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Focus on User-Centric Design

Adopt user-centric design as a core value.

Users come first. Enterprise apps need to exemplify the same user experience and ease of use as a consumer-grade app. Enterprise apps should be elegant, have a clean design with fluid transitions, be optimized for swipe, and be localized and personalized. If the application is difficult to navigate, users will go behind the backs of their IT department and use "shadow IT" services, making an entire company vulnerable to a data breach.

Enterprise software has traditionally been focused on IT management and controls – not user experience. Usually they are heavy on features but light on any visual appeal. Thankfully, this is changing. Inspired by Apple and others in consumer electronics, enterprise vendors are putting more emphasis on design in their software – both via desktop/laptop and mobile devices.

For EMC Syncplicity, design is a security issue. If users are dissatisfied with their UX, they often will migrate to less secure "shadow IT" service, which puts an entire company at risk of security incidents.

Here are five key tips in designing intuitive, delightful apps that still meet the rigorous criteria of enterprise IT departments.


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