Companies that hold any amount of data on their customers must now -- today -- begin thinking very seriously about what will happen to their reputations and their businesses if they do not take immediate steps to reassure customers their data is safe and private. Questions about who actually owns, and therefore controls the rights to, customer data are bound to surface very quickly as the world realizes privacy, as it was once defined and understood, is gone. To guide IT professionals in thinking about Big Data privacy challenges, ICC, a nationally recognized enterprise technology, has defined five questions every company must ask about its data and offers a new white paper about Big Data and privacy issues, “Big Data: Big Brother or Guardian Angel?”
When news broke of the U.S. government's massive spying program called PRISM, two things became immediately clear: The era of Big Brother had dawned and Big Data had just erased everything we thought we knew about privacy. The news worsened as large companies with terabytes of customer data came under fire for supplying the National Security Agency (NSA) with information about their customers. While those companies have denied direct involvement in the program, millions of people who thought their data was safe learned very quickly that was an illusion.
At the heart of this issue is trust, or loss of trust, and questions about customer privacy. Already, U.S. cloud services providers are losing overseas business due to potential customer fears that their data will fall into the hands of U.S. spy agencies.
To avoid this fate, U.S. companies must begin to ask very hard questions about the information contained in their data stores: What is the definition of private or personally identifiable information (PII) in a post-PRISM world? A customer's name? Their address? These used to be considered public information but if they can be connected (and they can be via Big Data) to other data about that individual or company, such as Social Security numbers, overseas bank accounts, or medical records, does that mean this data should now be sacrosanct?
Data privacy and ownership will become legal battlegrounds in this new hyper-connected era. Until new laws are passed, it's going to be up to individual organizations to show customers that they are protecting their data.
Here are five questions every CIO, CEO and chief counsel needs to be asking about their company's data.
While plug-and-play applications may be in our future as more SaaS providers embed integration technology into their applications, it's not yet a reality in most cases. ... More >>
Customer experiences can be improved through a number of methods including technology and innovation, customer service operations, employee management and global sourcing. ... More >>
HR departments are faced with unique security challenges - securing the flow of PII as well as sharing policies and inter-office communications. ... More >>