Many global companies are using business transformation initiatives to meet changing market needs. Implementing large IT programs is a key component of these change initiatives. Given that the failures of such programs are now commonly discussed, a recent McKinsey/Oxford study highlights that the failure rate of such programs is indeed more often. According to the study, half of IT projects with budgets of over $15 million run 45 percent over budget, and 7 percent are behind schedule and deliver 56 percent less functionality than predicted. What should organizations do to mitigate failure of such programs, and successfully implement their program?
According to Virtusa, most IT programs struggle during the initiation phase since key program management activities are not completed to effectively start the program. This leads to longer startup times and missed budget targets, even before the program begins. The model outlined by Naushad Kapasi, associate director – client services at Virtusa Corporation, contains the key activities that need to be completed during program initiation.
Even small changes can have a big impact on the success of managing IT tickets. Here are 10 steps organizations can use to keep their help desk from spinning out of control. ... More >>
Five benefits of hiring remote workers and how they can be better than traditional office dwellers. ... More >>
Survey results suggest management may be placing more emphasis on being kept informed during an event than on ensuring timely resolution. ... More >>