In recent years, the role of project managers across the IT services industry has been downsized. It is not hard to see why. Project managers have three key responsibilities: working with their customers to understand their needs; motivating and managing their teams to deliver quality work on time; and taking care of project administrative tasks. During the turbo-charged growth of the IT services industry, many project managers have started moving more toward the administrative side of project management. However, they have lost connections with customers, their own teams, and technology in the process. This has led to several project managers being downsized. Yet the project management layer is the glue that holds things together, and it is very important to set the right expectations. Those aspiring to play this role should continue to hone their technology skills, while also being able to bring people together.
Delivery of IT projects nowadays seems to require both long hours and the kind of will power only true heroes possess. This is especially true of projects that exist in the digital space. Thus, questions arise – what has changed, and what is needed to get things back on track so we don't need to rely on heroes to effectively deliver IT projects to the world?
In thinking about the IT services industry as a whole, Virtusa would like to offer five observations and recommendations designed to properly answer these questions.