How to Create an Effective Project Management Office

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Hire Qualified PMO Staff

Acquire the right people, knowledge, skills and collaborative behaviors.

This is the cornerstone of a highly effective PMO. When project managers who are part of a PMO act like administrators, they erode the PMO's credibility and make it appear to be focused only on everyday tasks and deliverables. This neglects a crucial part of effective IT project delivery – driving strategic change within an organization. "People are generally averse to change, so it's critical that the PMO hires staff with whom it can drive change in the face of resistance," said Ms. Schoen. "Project managers within the PMO need a broad range of 'soft' skills in communication, conflict resolution, persuasion and facilitation." 

It's essential for the health of any organization that all departments, units and initiatives focus on achieving the overall goals of the business and provide real value to the bottom line — without it, the business will fail. As such, units are continuously challenged to show that they do in fact add value, especially those without immediately quantifiable revenue, such as IT or project management.

In particular, project management offices (PMOs) must operate in such a way that they demonstrate that they can support and add to the wider organization and its strategic goals.

"Digitalization and bimodal IT are just two examples of the many developments in the business environment that the PMO must support," said Mbula Schoen, senior research analyst at Gartner. "A failure to evolve and adjust to such changes can result in a PMO being misaligned with an organization's goals, and therefore being seen as failing to deliver value."

In this slideshow, Gartner has identified seven best practices to help PMO leaders adapt to such developments and demonstrate the PMO's value to the business.


Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

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