The consumerization of mobile field service offers tremendous benefits and value that increasing numbers of companies are accessing. In fact, a recent Harris survey commissioned by ClickSoftware showed that the value of a smartphone is nearly $12,000 in time savings.
While there’s little doubt as to the effectiveness of using smart devices for field service operations, a number of considerations regarding durability and efficiency need to be assessed when choosing mobile hardware. As the trend continues toward employing versatile and increasingly powerful smartphones and tablets, there has also been a movement away from a reliance on more rugged devices. Still, it’s necessary to evaluate the requirements of personnel in the field and the capabilities provided by a range of smart devices.
Mobile network expansion, new audio and video technologies, cloud services, the ubiquity of Wi-Fi connectivity and improved battery capacity are all key enablers for more effective mobile-based field service. Gil Bouhnick, vice president of Mobility at ClickSoftware, offers five considerations for choosing the right mobile device.
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