How to Choose an Enterprise Chat System and Improve Productivity

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Emoticons

The influx of millennials in the workplace and the rise of enterprise chat systems have given way to a new norm for workplace communications that is less formal, more playful and less hierarchical. Emoticons play an important role in this shift. Not only do they inject a little fun and playfulness into workplace conversations, they help build camaraderie and company culture. For businesses with a largely distributed team, this becomes paramount.

Email was created as an electronic replacement for long-form letters, memos and external communication. And it does a decent job for that. But email today is broken because it is being used for things it was not designed to do, such as real-time communication and collaboration on work.

New technology offers better ways to have conversations and discussions, both one-to-one and involving an entire team. Enterprise chat systems address the inefficiencies of email by improving the speed of communication and making it easy for anyone to join a conversation at any time. Equally important, they help break down information silos that email naturally creates by making communication more open, inclusive and dynamic. This is essential for all teams, and it is proving to increase response time with the side benefit of a reduction in email volume and an improved team culture.

Whether your team is already using one or is considering it, read on to learn seven must-haves every enterprise chat system should provide to help teams be more productive, as identified by HipChat.

 

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