How to Choose an Enterprise Chat System and Improve Productivity

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Integrations and Bots

As a team's central source of communication, enterprise chat systems should offer flexible integrations with other critical applications used most commonly by businesses. Integrations pull information from other systems into the platform, which helps keep teams up to speed, decreases their risk of missing important updates and saves time from having to open multiple applications. Integrations also allow users to push information to other systems, which means you can do lightweight work within the enterprise chat system without needing to open another app.

Bots add functionality and streamline mundane day-to-day tasks. You can type a command in a chat window and the bot will perform a certain task, such as grabbing an image or map or translation off the Internet, requesting information from a database, or storing team updates in a designated virtual standup chat room for distributed teams.

Email was created as an electronic replacement for long-form letters, memos and external communication. And it does a decent job for that. But email today is broken because it is being used for things it was not designed to do, such as real-time communication and collaboration on work.

New technology offers better ways to have conversations and discussions, both one-to-one and involving an entire team. Enterprise chat systems address the inefficiencies of email by improving the speed of communication and making it easy for anyone to join a conversation at any time. Equally important, they help break down information silos that email naturally creates by making communication more open, inclusive and dynamic. This is essential for all teams, and it is proving to increase response time with the side benefit of a reduction in email volume and an improved team culture.

Whether your team is already using one or is considering it, read on to learn seven must-haves every enterprise chat system should provide to help teams be more productive, as identified by HipChat.


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