How to Choose an Enterprise Chat System and Improve Productivity

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Persistent Rooms and Searchable History

Who hasn't experienced the frustration of trying to find a piece of information hidden in a single email? Persistent chat rooms with searchable histories allow you to keep track of conversations, links shared and documents sent so you can easily go back and find that information again later. Equally important, persistent group chat rooms make it easy for everyone to stay up to date, regardless of where they are located or when they join the conversation.

Getting new teammates up to speed is critical to the business. With email, important information can get buried and be challenging to find. Tracking this down can be timely and costly. Enterprise chat systems help address these challenges by providing access to the conversation history so team members can find context and background quickly.

Email was created as an electronic replacement for long-form letters, memos and external communication. And it does a decent job for that. But email today is broken because it is being used for things it was not designed to do, such as real-time communication and collaboration on work.

New technology offers better ways to have conversations and discussions, both one-to-one and involving an entire team. Enterprise chat systems address the inefficiencies of email by improving the speed of communication and making it easy for anyone to join a conversation at any time. Equally important, they help break down information silos that email naturally creates by making communication more open, inclusive and dynamic. This is essential for all teams, and it is proving to increase response time with the side benefit of a reduction in email volume and an improved team culture.

Whether your team is already using one or is considering it, read on to learn seven must-haves every enterprise chat system should provide to help teams be more productive, as identified by HipChat.


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