How SMBs Can Leverage a Strong Channel Ecosystem to Boost Customer Experience

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The rate of change in technology is unprecedented in our history. It's tough enough for IT professionals to stay ahead of the curve. Imagine how difficult it is for a typical SMB with limited IT expertise in-house. The channel plays an important role in helping SMBs understand IT changes and quickly adapt in order to meet customer needs.

Organizations of all sizes are increasingly conducting business beyond their home market, thanks to the Internet. And because we live in an on-demand world, customers are demanding personalized experiences across all touchpoints – regardless of where they reside. Many buyers now even consider the customer experience just as, if not more, important than product functionality and price. 

For SMBs, which represent more than 90 percent of businesses in most countries, engaging global audiences with customized experiences may seem like an impossible task. But building a robust, global channel partner ecosystem can help this vision become a reality. In this slideshow, cloud recovery leader Unitrends details five essential elements of a superior customer experience made possible by a strong global channel network.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
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