How IT Departments Can Get Up to Speed with Windows 10

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User Adoption

Is Windows 10 compatible with your end-user community?

The first thing that any IT department has to do to get up to speed on Windows 10 is to understand the differences and how they apply to their end-user community. Your users might be moving from Windows 7 or Windows 8, or 8.1, so their user experience will be different depending on their current version. The user interface has changed with Windows 10, so end users who have learned a way to work and to be productive will need to change, and an end user who is unprepared for change is usually a vocally unhappy one.

Beyond the important user experience, there are changes for IT to understand in terms of hardware compatibility, the upgrade process, new features, and day-to-day management tasks, such as patching. In addition to the IT department being thorough here, it's also important for them to be communicative - opening an internal Windows 10 community, and potentially using internal social media to keep end users involved. The eventual Windows 10 roll-out should be phased starting with a limited pilot against a published enterprise Windows 10 roadmap.

Microsoft's Windows software is ubiquitous. In fact, there are over a billion installations worldwide – on phones, desktops and laptops, servers, tablets, and in the cloud. Historically, there have been different versions of Windows for each device but, with Windows 10, Microsoft is simplifying things with a single OS for all devices. The main reason for this is because it helps to deliver on the mission statement that Microsoft CEO, Satya Nadella, announced earlier this year, "...to empower every person and every organization on the planet to achieve more."

Having one OS for all devices will help to deliver on Nadella and Microsoft's productivity mission because applications should run anywhere with little to no modification. Imagine using the same Office application on your phone, desktop and in the cloud. And corporate IT departments will benefit because licensing, packaging, deployment and management will all be simplified, reducing complexity and cost.

This simplicity comes with some changes, though. So in addition to getting up to speed on the Windows 10 improvements and the benefits, IT has to come to grips with how Windows is managed on a day-to-day basis. New features for security and sharing have also been added in Windows 10 to further increase the benefits, which IT again needs to get up to speed with. For Microsoft to give this simpler experience to enterprises, it has taken over responsibility for some of the operational complexity – an example is with patching. Rather than asking IT departments to pick and choose patches, Microsoft will instead roll out the required changes. Enterprise IT can still control this, but should they?

In this slideshow, Roy Eldar, vice president of Customer Service at SysAid, has identified five questions IT departments need to ask themselves in order to determine if they are up to speed on Windows 10, and if not, what they can do to get there.

NOTE: Windows Server isn't out until 2016, so this article covers the desktop software that has been available since July 2015.

 

Related Topics : Acer, Laptops, Peripheral Hardware, Sony, Windows

 
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