MeriTalk, a public-private partnership focused on improving the outcomes of government IT, recently announced the results of its new report, “Cybersecurity Experience: Cybersecurity Pros from Mars; Users from Mercury.” The study, underwritten by Akamai Technologies, Inc., compares what cyber security professionals report about their agency’s security with what end users – federal workers – actually experience. According to the report, agencies often fail to take the user experience into account when deploying cyber security solutions. As a direct result, end users often circumvent security measures and open their agencies up to data theft, data loss and denial-of-service attacks.
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