Return on investment (ROI) has been a challenge for a lot of organizations. From a business perspective, what are they going to get back? How do we, as information governance practitioners, help the business with that ROI and that ROI model?
FromB. Blair: There’s a mistake that information governance practitioners make over and over. They try to sell their company on the benefits of information governance in the abstract. But…you need to think globally about information governance but act locally. It’s the impact on the individual departments and business unit, so a better information management is the only way to calculate and communicate the ROI.
From J. Garde: There are a series of maturity levels that organizations reach, and we talk about maturity and maturity models in information. Some are doing more of the things that we need to see in information governance and some are doing less [because] they’re getting benefits out of the way they’re using information. The areas that have a low-level maturity can’t see that benefit [and] aren’t realizing what the advantages of doing that is.
From B. Blair: In my view, few companies are working with as large an organization as RSD is. The reality of a huge global company is a collection of fiefdoms and collection of groups of people that are perhaps moving in the same direction but they have their own metrics, their own goals, their own specific business problems. Until information governance practitioners get better at understanding that business problem first and the information governance problem second, [it] just won’t be successful.
During Global Information Governance Day (GIGD), held this year in February, RSD, a leading provider of information governance solutions for the enterprise, hosted an exclusive online panel discussion on the challenges being faced by organizations today dealing with information governance issues. Information management professionals and industry pundits joined the lineup of expert panelists, which included Barclay T. Blair, co-founder and executive director at the Information Governance Initiative (IGI), Richard Hale, CTO at Active Navigation, and Jon Garde, senior product manager at RSD, former Chair of the DLM forum and author of the MOREQ 2010 standard. Ed Hallock, senior director of North American marketing at RSD, moderated the panel.
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