Knowledge-intensive organizations increasingly struggle to unlock the potential value associated with the variety, volatility and volume of knowledge and information both within and external to their organizations (often termed Big Data), fragmented among myriad cloud and on-premise systems. With the failure of traditional knowledge management programs of the past, which often attempted to contain knowledge in a single database, organizations increasingly look to new technologies to leverage data where it resides, so that each employee can know what the organization knows, as well as who in the organization knows it. Here are five ways, identified by Coveo, that organizations can unlock the value in all their data and information to become more knowledgeable about, and therefore more relevant to, their customers.
With the right tools, any company, regardless of its size, can have a healthy network that improves the bottom line. ... More >>
There's a hidden reality in the SaaS community: it's not the software, but the service that differentiates cloud providers in building quality customer relationships. ... More >>
Assuming that your average annual cost per employee is $50,000, the time spent with email is costing your company $60 million every year! ... More >>