Knowledge-intensive organizations increasingly struggle to unlock the potential value associated with the variety, volatility and volume of knowledge and information both within and external to their organizations (often termed Big Data), fragmented among myriad cloud and on-premise systems. With the failure of traditional knowledge management programs of the past, which often attempted to contain knowledge in a single database, organizations increasingly look to new technologies to leverage data where it resides, so that each employee can know what the organization knows, as well as who in the organization knows it. Here are five ways, identified by Coveo, that organizations can unlock the value in all their data and information to become more knowledgeable about, and therefore more relevant to, their customers.
There's no magic bullet, but the essentials are to make sure to have the right tools at your disposal while on the move to communicate with your teams in ways that fit your needs, as well as being flexible, clear and direct in your communication. ... More >>
While businesses have been slower to move enterprise apps to the cloud (only a third are currently using cloud-based enterprise apps), it's not due to a lack of wanting. ... More >>
By automating the billing and settlement process and digitizing the "pay" in procure-to-pay, companies can effectively change the game, and IT can lead the charge. ... More >>