E-Commerce has been an absolute game-changer for retailers and manufacturers, but, according to Himanshu Sareen, CEO at Icreon Tech, it's about time that we took a step back to pick apart its negative side effects. Sure, you can look up Donna Tartt's "The Goldfinch" on Amazon, decide you want it, and have a copy shipped to you in a couple of days, but something major is lost in the process. Because as great as online shopping can be, there's also something special about walking into an independent bookstore, ruffling through a used book, and smelling the wonderful scent of a dusty page.
The Internet is a bastion of customer convenience, but it demands more effort from retailers who want to give customers a profound and memorable experience.
In their most recent partnership with bath and body product retailer Sabon, Icreon Tech knew it wouldn't be enough to develop a by-the-numbers e-commerce site — if it was ever going to do the physical products justice, they had to build a bona fide luxury experience. Now that the finished site is officially live, here are the five ways they helped breathe boutique life into Sabon's online experience.
Himanshu Sareen, Founder / CEO
Himanshu is responsible for the strategic and overall business development of Icreon. He founded Icreon in 2000 and grew the company through a mix of acquisitions and organic growth. Under Himanshu’s leadership, Icreon has grown to become a leading IT consultancy in its’ space working with some of the world’s largest and most influential brands including National Geographic Channel, Fox, PepsiCo, Nokia Siemens Networks and more.
Digital innovation is by far the biggest influencer, changing the way we do just about everything, from shopping to communication to running a business. ... More >>
In addition to posing a critical challenge to company branding, web scraping threatens sales, SEO rankings and can undermine the integrity of content that took resources to produce. ... More >>
The challenge for online retailers is to combine effective fraud prevention that protects their bottom line with great customer experience and high approvals. ... More >>