For the past 70 years, business branding has been largely guided by principles developed in the 1950s and 1960s — when there were only three television networks, messaging through advertising was easy to control, and information flowed from a few "trusted" news sources to millions of people.
This one-to-many model of information flow has been upended since the advent of the Internet and social media. Now, information flows in millions of different directions at once — to, from, and by people all over the globe — in an all-to-all free-for-all for eyeballs and market share. Some of the well-established rules of branding still apply in this new, hyper-connected environment. But that doesn't change the fact that building and differentiating a brand is harder than ever and will only prove even tougher in 2015.
In the coming year, the technological connectedness of everyone on Earth will reach a level never before experienced by humanity. The old rules don't apply in this world. New rules must be developed.
Owen Shapiro is the author of "Brand Shift: The Future of Brands and Marketing." Shapiro is a market researcher, strategist and speaker and spent more than 30 years in customer insights and market strategy. He has a career-long interest in helping launch innovative start-up companies, several of which have become well-known brands, including Staples, PetSmart, Sports Authority, Ulta and Five Below. For more information, please visit, www.brandshiftbook.com.
Digital innovation is by far the biggest influencer, changing the way we do just about everything, from shopping to communication to running a business. ... More >>
In addition to posing a critical challenge to company branding, web scraping threatens sales, SEO rankings and can undermine the integrity of content that took resources to produce. ... More >>
The challenge for online retailers is to combine effective fraud prevention that protects their bottom line with great customer experience and high approvals. ... More >>