A huge shift is taking place in the complexity and composition of today’s enterprise communications. What was once fairly straightforward — fixed phone and data connections — has evolved to include large data pipes, a plethora of mobile connections, laptops, smartphones, tablets, machines, telematics, cloud services…and more. Each of these “connection points” has helped enterprises interact more effectively — with customers, users, and other devices — but has also added to the complexity of an already intricate infrastructure. Increased end-user adoption and improvements in productivity might increase, but so do the levels of risk and responsibility.
Out of this change the “connected enterprise” is born. This is the next-generation organization that embraces the potential of these disparate connection points to address strategy, risks, expense, productivity, and innovation across the organization.
The first step in harnessing the power and potential of the connected enterprise is a thorough understanding of the types of connections currently being utilized within your organization. Here are the five most common connections points that organizations should be managing and/or preparing to manage, as identified by Tangoe.
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