Five Tips for Managing Enterprise Connection Points

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Cloud is quickly penetrating the enterprise IT infrastructure, primarily via backbone services like storage, application development frameworks for custom apps, cloud applications and outsourced business processes. Examples include Salesforce.com, Concur, Amazon Cloud Services and many more. Lack of oversight over the enterprise’s cloud solutions can lead to multiple unused or redundant seat licenses, runaway usage, and a resulting increase in costs. Organizations should adopt processes to govern the entire lifecycle of support to ensure they are driving a strategy, on-boarding according to policy, managing usage and security of the services, paying for what they buy, charging back to the appropriate internal consumers, and providing ongoing support. 

A huge shift is taking place in the complexity and composition of today’s enterprise communications. What was once fairly straightforward — fixed phone and data connections — has evolved to include large data pipes, a plethora of mobile connections, laptops, smartphones, tablets, machines, telematics, cloud services…and more. Each of these “connection points” has helped enterprises interact more effectively — with customers, users, and other devices — but has also added to the complexity of an already intricate infrastructure. Increased end-user adoption and improvements in productivity might increase, but so do the levels of risk and responsibility.

Out of this change the “connected enterprise” is born. This is the next-generation organization that embraces the potential of these disparate connection points to address strategy, risks, expense, productivity, and innovation across the organization.

The first step in harnessing the power and potential of the connected enterprise is a thorough understanding of the types of connections currently being utilized within your organization.  Here are the five most common connections points that organizations should be managing and/or preparing to manage, as identified by Tangoe.

 

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