Service Stream manages and supports a field force of more than 3,500. Leaders in the energy and water, mobile and fixed-line telecommunications business, Service Stream technicians have a significant dependency on optimized technology. With a geographically dispersed workforce, it's key that Service Stream's IT business platform is scalable and robust.
“The nature of our business demanded a platform that could seamlessly scale with our growing workforce and client requirements. The development of a business-centric platform has allowed our business to approach clients with increased confidence, significantly uplifting mobile in-field capabilities and reducing backend administrative work. The basis for our platform was to service our clients and customers more effectively, and empower our business leaders to manage their work and team dynamically; we are well on the way.” - Craig Wishart, CIO
Having a mobile play is expected today, but doing it right and making it pay for enterprise constituencies is another matter. ServiceNow has identified five IT executives, across a variety of industries, to share tips and advice for CIOs and other IT executives on developing and executing a winning mobile strategy. From scaling effectively to keeping end users in mind, representatives from the University of San Francisco, Service Stream, CareWorks, FMCand LennoxInternational weigh in on the right way to go mobile.
Here are the top 10 strategic technology trends that will impact most organizations in 2017. Strategic technology trends are defined as those with substantial disruptive potential or those reaching the tipping point over the next five years. ... More >>