Five Reasons IT Service Management (ITSM) Must Be Part of Every Cloud Strategy

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IT pros are accustomed to being the controllers of their technology kingdoms, but as cloud models evolve, direct control over every portion of the service delivery landscape lessens. Therefore, it is even more critical today to be able to manage and track changes to ensure that what’s working in an in-house data center and what’s being delivered by a host of disparate service providers is all working seamlessly, catching and correcting issues that could cause serious performance degradations or other significant problems before they occur.

Businesses demanding increased IT efficiency and lower cost, agility and scalability have quickly come to rely on cloud services. Many of the responsibilities for lifecycle management and day-to-day operations have moved to the cloud provider, yet CIOs and IT managers remain responsible for the overall governance of the data their companies depend upon. While almost every company today has a cloud strategy, each in its own stage of development, Logicalis, an international IT solutions and managed services provider, warns IT pros that the desired speed and efficiencies gained by moving to a cloud model can be quickly lost if not properly managed.

Mike Alley, director of IT service management (ITSM) for Logicalis, likens this evolution of the IT delivery model to that of a pro motocross racer evolving from a bicycle rider … first there’s a trike, then a bicycle, and when that’s not fast enough, kids want the battery-powered motorcycle they can ride on flat ground, then a gas-powered minibike for the back yard, a moped, a motorcycle, and a few that take it all the way to racing motorcycles at 200 mph. “The core skill set is the same, but the critical nature of performing those skills accurately is significantly more important as the speed increases,” Alley explains. “It’s the same with IT service management in a cloud model – the governance of the IT delivery model becomes more critical as businesses go through the continuum of services that make them agile and faster, and the cost of not managing the process properly and failing grows significantly with the speed with which those services are delivered as well.”

To help CIOs as they plan their cloud models to speed the delivery of IT services, Logicalis has identified five of the top reasons IT service management capabilities and toolsets must be a crucial part of every company’s cloud strategy, detailing for IT pros just how to use ITSM to their advantage.


Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

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