Five Mistakes Managed Security Service Providers Should Avoid

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Waiting for the Right Customer or Just Waiting....

What about the market? Avarice aside, there are far more consequences to waiting than just profits. Waiting for the "right" customer is a mistake. What would the right customer be? Let's see: Pays you a lot; never has alerts; comes direct to you; never complains... even without sarcasm, you know this "right" customer is a fairy tale. There most assuredly are "wrong" customers for a growing business, but refinement of that choice comes from experience, something that waiting doesn't provide. AlienVault also encounters MSSPs waiting for their platform to be stable or for marketing materials to be created, almost treating these things like a serial process with one contingent on another. Waiting on sales? Beta test with someone, dog food your service, start automating things; you don't need two keys to launch the missile here.

MSSPs, or managed security service providers, are at an exciting point where market acceptance, awareness and demand have converged. This is positive for a potential MSSP but also for the customers and businesses it will protect, enhancing security for everyone. However, excitement and the prospect of profits can create haste, and with haste comes an increased risk of mistakes. AlienVault, which has been fortunate enough to work with and help ensure the success of a number of our MSSPs, has identified five key lessons learned and mistakes every MSSP should avoid in order to be successful.

 

Related Topics : Unisys, Stimulus Package, Security Breaches, Symantec, Electronic Surveillance

 
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