The “way it’s always been done” is not always the best way. Senior IT managers may consider manual, individual PC migrations by an IT technician the best process for a company-wide OS migration. The truth is that this approach introduces risk, as each PC is a custom job, where the idiosyncrasies of each technician result in different outcomes. Manual migrations are also prohibitively time consuming for both IT and the user, each often wasting half to a whole day discussing priorities, migrating at an agreed time, reinstalling applications and fixing any issues. For an organization with 10,000 users, as many days (or longer) may be spent migrating. Automation presents an alternative, one that enables the user to self-serve the new OS and applications.
For those with a fear of systematically rendered errors, such as thousands of PCs left inoperable at once, consider that this type of error and its prevention are a well-understood science. Data from systems management solutions can identify variances in configuration across the PC estate, simple logic can be built in to check for known/unknown configurations, backups can be performed before changes are implemented, and remedial actions can be automated. These steps ensure the automation itself is rested and a rollout strategy is devised to minimize risk.
Why do large organizations delay in migrating their users to the latest Windows operating system (OS)? According to Sumir Karayi, CEO of 1E, they often hear five major excuses that prevent IT from staying current in terms of the operating system, and many other technologies. This understanding comes from the work 1E has done with more than 1500 organizations over the last 15 years, and offers insight to combat these commonly overheard defenses.