Five Barriers for Enterprise Mobility

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Insufficient Local Support

A lack of high-quality, local support help desks can create an issue for end users if problems arise during a field project or assignment. Since no technology or application is perfect all the time, technical issues can cause major project delays and inefficiencies.

Solution: Incorporate or select a mobility vendor that can provide an easy-to-reach, responsive and competent support staff to provide field technicians with back-up options during technical issues. A support team builds confidence since employees and managers can depend on work getting done even if anything goes wrong. A support team who can remotely restore a device to the last point of contact if a device is, for example, broken or damaged during a job, can provide an invaluable boost to productivity.

Mobility is present in nearly every area of our lives as a form of communication, entertainment and information. Forward-thinking companies are building on this trend through BYOD development and mobility-focused business models with the goal of driving growth, streamlining processes and increasing profits. According to Gartner, 85 percent of businesses indicated they are already using mobile field service applications or plan to use them within 24 months. This has introduced the advent of field or enterprise management apps and tools to further maximize the efficiency of the workforce. But once the decision is made to adopt a BYOD or enterprise mobility plan, what's next?

The best IT solutions are end-user centric – they take into account that without a happy end user, maximum ROI for mobility projects will not be achieved. For some businesses and IT departments, the process of integrating effective, user-friendly mobile programs and applications has created multiple roadblocks and headaches.

Retriever Communications has identified five enterprise IT mobility barriers that prohibit end users from achieving the maximum potential of a mobility plan:

 

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