Epic Fail: 5 Reasons Self-Service ITaaS Portals Are Failing

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No Pilot

Did you test your portal first on a smaller subgroup of users?

Successful ITaaS portals often begin as a smaller project with limited rollout first to a select handful of business unit representatives. The value of this early pilot phase gives you a built-in feedback loop from key stakeholders about how the early portal is doing. This pilot often occurs with little-to-no publicizing of the portal's existence to the rest of the organization. Once the portal is deemed ready for primetime, internal marketing and publicizing of the portal services may then include positive feedback of your pilot's early users who now help spread the word, encouraging the portal's wider use.

In the age of cloud computing, much has been made of the changing face of corporate IT. Teams are no longer responsible for just a behind-the-scenes, keep-the-lights-on type of IT service. They now find themselves transforming to be a more customer-facing provider of streamlined IT services to end users. As such, IT as a service (ITaaS) has become a popular choice for closing the service gap between corporate IT and its more successful, public cloud counterparts.

With successful public cloud providers, customers access easy-to-use web portals with useful, self-service menus of available IT services. Corporate ITaaS has the same goal of creating self-service portals — complete with a menu of selectable, automated IT services. It sounds straightforward enough, but attempts at these types of ITaaS portals often end up falling flat. This slideshow shares five reasons why many self-service ITaaS portals just aren't working, as identified by Steve Nassif, senior manager of cloud service management, at Datalink.

About the author: Steve Nassif is Datalink's senior manager of cloud service management. He and his team work closely with midrange and enterprise companies to realize the benefits of cloud computing in their own environments.

 

Related Topics : Vulnerabilities and Patches, Resellers, Broadcom, Broadband Services, Supercomputing

 
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