Epic Fail: 5 Reasons Self-Service ITaaS Portals Are Failing

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Bad Design

Do users have trouble figuring out what to do?

ITaaS portals may target the right audience and may even offer most of the right IT services, but can fall short in how easy and intuitive their portal interface is to use. Developing a good user interface that works for your users is not as easy as it looks. To make it simple, you have to first work through some fairly complex end-user requirements.

In the age of cloud computing, much has been made of the changing face of corporate IT. Teams are no longer responsible for just a behind-the-scenes, keep-the-lights-on type of IT service. They now find themselves transforming to be a more customer-facing provider of streamlined IT services to end users. As such, IT as a service (ITaaS) has become a popular choice for closing the service gap between corporate IT and its more successful, public cloud counterparts.

With successful public cloud providers, customers access easy-to-use web portals with useful, self-service menus of available IT services. Corporate ITaaS has the same goal of creating self-service portals — complete with a menu of selectable, automated IT services. It sounds straightforward enough, but attempts at these types of ITaaS portals often end up falling flat. This slideshow shares five reasons why many self-service ITaaS portals just aren't working, as identified by Steve Nassif, senior manager of cloud service management, at Datalink.

About the author: Steve Nassif is Datalink's senior manager of cloud service management. He and his team work closely with midrange and enterprise companies to realize the benefits of cloud computing in their own environments.


Related Topics : Vulnerabilities and Patches, Resellers, Broadcom, Broadband Services, Supercomputing

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