Eight Steps to Reach New Heights with Unified Communications

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Streamline your contact center

By giving customer service representatives full access to an efficient unified communications toolset, companies can streamline the communications process in their contact center and provide improved customer service at lower operating costs.

The way businesses communicate today is changing rapidly; advanced mobile devices, video solutions and cloud computing have opened the door to new and inventive communications capabilities. But these same unified communication technologies have also driven additional complexity into the IT department. Converged Technology Group, an award-winning managed services partner (MSP) serving clients throughout the Northeast, has put together an eight-step plan for CIOs and IT professionals who want a truly scalable, secure, and converged unified communications solution that can deliver business-critical voice, video and data to the next cube, office, building, branch, state or country.

In all, the company says there are eight steps to a complete unified communications solution, and while one step can be implemented independently from another over time, a well-planned collaboration strategy will take into account an organization's current and future unified communications needs, as well as the internal IT support required to capture the best ROI at the least cost.

To further help CIOs and IT professionals take their communications to new heights, Converged Technology Group has created an eight-step plan outlining the key elements in a complete unified communications strategy.


Related Topics : Verizon Wireless, Nortel, Cox Communications, Transport Layer Security, IPTV

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