8 Major Incident Management Trends Worth Noticing

Email     |     Share  
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
Next Next

Keep Me Informed

More than half of respondents said lack of timely communication during an incident is more frustrating than the occurrence of an incident itself. In fact, 87 percent said business stakeholders and management are not okay with being uninformed during a major incident, even though most acknowledge that major incidents are a normal part of doing business.

Are companies taking IT major incidents seriously enough? Dimensional Research surveyed more than 400 IT and business professionals to get an idea.

Executives seem to accept that major incidents are the new normal, but they still aren’t hiring staff or investing in preventative technologies necessary to prevent and manage critical events that disrupt their respective businesses. Survey results suggest management may be placing more emphasis on being kept informed during an event than on ensuring timely resolution. Maybe that’s why major incident resolution teams break SLAs much too often.

In this slideshow, Troy McAlpin, CEO, xMatters, Inc., provides insights into the results of the survey commissioned by xMatters.

Troy McAlpin brings more than 20 years of experience to his leadership role at xMatters, with expertise in process automation, strategic initiatives and corporate strategy. His domain experience includes IT strategy and vertical market expertise including technology, banking, consumer and retail industries.  Prior to founding xMatters, he managed marketing, sales, development, M&A and financial aspects at two successful start-up companies and also worked at AT&T Solutions and Andersen.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
More Slideshows

NETSCOUTShadowIT0x 6 Tips for Combating Shadow IT Once and for All

To mitigate the risks of shadow IT, organizations must demonstrate the necessary agility and high quality of complex service assurance that users are looking for. ...  More >>

IT_Man85-290x195 Business in the Front, Balance All Around: Working with Gen Z

In order to attract Gen Z talent, employers will need to take into account that this group of the workforce may expect a different set of benefits. ...  More >>

KavaliroITSkills0x 5 Essential Skills for the IT Leader

Successful IT leaders have to have very specific skills, but still know how to run a team, meaning they must master the so-called soft skills that are not taught formally. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.