8 Major Incident Management Trends Worth Noticing

Email     |     Share  
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
Next 8 Major Incident Management Trends Worth Noticing-6 Next

The Stakes Are High

Companies may be exceeding their SLAs, but they understand the consequences. An overwhelming majority, 82 percent, said business application downtime has a significant impact on revenue.

Are companies taking IT major incidents seriously enough? Dimensional Research surveyed more than 400 IT and business professionals to get an idea.

Executives seem to accept that major incidents are the new normal, but they still aren’t hiring staff or investing in preventative technologies necessary to prevent and manage critical events that disrupt their respective businesses. Survey results suggest management may be placing more emphasis on being kept informed during an event than on ensuring timely resolution. Maybe that’s why major incident resolution teams break SLAs much too often.

In this slideshow, Troy McAlpin, CEO, xMatters, Inc., provides insights into the results of the survey commissioned by xMatters.

Troy McAlpin brings more than 20 years of experience to his leadership role at xMatters, with expertise in process automation, strategic initiatives and corporate strategy. His domain experience includes IT strategy and vertical market expertise including technology, banking, consumer and retail industries.  Prior to founding xMatters, he managed marketing, sales, development, M&A and financial aspects at two successful start-up companies and also worked at AT&T Solutions and Andersen.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
More Slideshows

Fake news How Can We Fix the Fake News Problem?

Is fake news a security issue? Some say yes, as it can be used as a social engineering tool to spread disinformation and conceivably to get unsuspecting users to click on malicious links. ...  More >>

IT security skills 7 Top Skills for Security Pros

Executives at several top tech firms outline the skills they need now and in the near future, including IaaS and IoT security expertise. Other skills listed may surprise you. ...  More >>

142x105itbeusasecurity2.jpg 9 Predictions for Cybersecurity’s Role in Government and Politics in 2017

Experts predict how cybersecurity will affect and involve our government, policies and politics in 2017. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.