Eight Critical Factors for Business Success

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Service Delivery and Management

Customers expect your organization to help them with their problems and deliver products and services that meet their needs. And if your team can't do that, they'll find one that can.

Given that competitive reality, 84 percent of companies rank customer service as either very or moderately important to their financial performance. Yet, only 36 percent of companies have a formal strategy that links customer service and performance, according to a report by The Economist Intelligence Unit. Without a strong service delivery strategy, it's easy to overpromise and under deliver. Teams need standard processes to establish and maintain services aligned with strategic plans. 

Building business capability allows your organization to move beyond heroic effort and isolated success to repeatable performance and continuous improvement. Understanding the most salient capabilities to an organization enables businesses of every size, in every industry, to elevate performance and align tactical execution with strategic goals.

CMMI® Institute models have helped thousands of organizations by providing roadmaps for understanding, developing, and confirming the capabilities necessary to reach key strategic goals. The company recently released the "Top 8 Capabilities to Strengthen Your Business in 2015," a list of the top capability areas that make up a proven framework for organizations to quickly understand how well their business is doing in the capabilities that matter most to them.


Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

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