E-Commerce: 5 Strategies to Drive Revenue over the Holidays

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Consumers are all about getting the best price possible, which means that live price comparisons will be in full force, even while customers are in the store. The 2016 UPS Pulse of the Online Shopper report found that 69 percent of people make price comparisons on their devices while in store. To make sure your staff is as prepared as possible, invest in tablets or mobile devices to ensure they have access to the same real-time information. Not only will this show your customers that you want to get them the best prices, but it will also show them that you've created a customer service experience that parallels the way they prefer to shop.

With retail sales continuing to gain traction throughout the year, there's little doubt that the holidays (November and December) will be a major revenue driver for U.S. retailers. According to eMarketer's holiday sales preview forecast, total U.S. retail sales will increase 3.3 percent over the same period last year to $884.50 billion, while e-commerce sales will jump to $94.71 billion, representing 10.7 percent of total holiday retail sales — the largest portion ever.

With this historic shift towards e-commerce, it's going to be more important than ever that retailers have the right pieces in place to successfully capture that online traffic and drive conversions. Especially for retailers with both brick-and-mortar locations and online shopping destinations, creating the right omnichannel experience will be key. Aberdeen Group Inc. claims that companies with the strongest omnichannel customer engagement strategies retain an average of 89 percent of their customers, as compared to 33 percent for companies with weak omnichannel strategies.

In this slideshow, SheerID has outlined small changes that retailers can make now to generate both conversions and revenue in the two biggest shopping months of the year.

 

Related Topics : SharePoint, Web Video and Voice Conferencing, UK, MySpace, Intranets

 
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