Consumer Attitudes Shifting Toward Virtual Doctor Visits

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Key findings:

  • About four in 10 consumers indicate they would be interested in receiving recommendations about doctors, hospitals, medication, etc., automatically through their computer or mobile devices.
  • While the majority of consumers who have health care apps on their mobile devices indicate their apps are related to healthy eating and exercise, 25 percent indicate they are for chronic disease management.
  • Nearly one in four indicates receiving health-related reminders on their device. 

Cisco recently announced at the Healthcare Information and Management Systems Society Conference the results of the Cisco Customer Experience Report focused on health care. The global report examined the perceptions of consumers and health care decision makers (HCDMs) on the patient experience in health care.

The results of the report demonstrate that as information, technology, bandwidth, and integration of the network become the center of the "new world," both human and digital aspects are key parts to the overall patient experience. These components lead to more real-time, meaningful patient and doctor interaction.

The survey studied the views of consumers and HCDMs on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health. Views on these topics differed widely between the two groups (consumers and HCDMs) and the ten geographies surveyed. 

The global report conducted in early 2013, includes responses from 1,547 consumers and HCDMs across 10 countries. Additionally, consumers and HCDMs were polled from a wide variety of backgrounds and ages within each country. 

 

Related Topics : Unisys, Stimulus Package, Security Breaches, Symantec, Electronic Surveillance

 
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