Consumer Attitudes Shifting Toward Virtual Doctor Visits

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Key findings

  • Most consumers are comfortable with having all of their health records securely available on the cloud except for those in Germany and Japan.
  • Nearly half of the consumers surveyed and two-thirds of the HCDMs surveyed would be comfortable sharing and receiving health information through social media channels.
  • Most North American consumers -- nearly 80 percent -- are comfortable submitting a complete medical history and diagnostic information to help ensure they have all the information available to treat them and offer the most personal diagnosis possible. Ninety percent of Russian consumers expressed comfort, while 50 percent of Japanese customers expressed discomfort with the idea of submitting DNA.
  • Though roughly half of HCDMs believe data protection is adequate for protecting health and medical data privacy in their respective countries, fewer consumers believe data protection is adequate. The largest discrepancy among consumers and HCDMs is observed in Brazil, as approximately two-thirds of consumers feel data protection in their country is adequate while about eight in 10 HCDMs believe otherwise. In the U.S., close to 60 percent of HCDMs expressed confidence while only 40 percent of consumers shared that sentiment. 

Cisco recently announced at the Healthcare Information and Management Systems Society Conference the results of the Cisco Customer Experience Report focused on health care. The global report examined the perceptions of consumers and health care decision makers (HCDMs) on the patient experience in health care.

The results of the report demonstrate that as information, technology, bandwidth, and integration of the network become the center of the "new world," both human and digital aspects are key parts to the overall patient experience. These components lead to more real-time, meaningful patient and doctor interaction.

The survey studied the views of consumers and HCDMs on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health. Views on these topics differed widely between the two groups (consumers and HCDMs) and the ten geographies surveyed. 

The global report conducted in early 2013, includes responses from 1,547 consumers and HCDMs across 10 countries. Additionally, consumers and HCDMs were polled from a wide variety of backgrounds and ages within each country. 

 

Related Topics : Unisys, Stimulus Package, Security Breaches, Symantec, Electronic Surveillance

 
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